Frequently Asked Questions
Products & Materials
What materials do you use for your outdoor furniture?
We work with powder-coated aluminum frames, hand-woven PE rattan, solid teak, and Textilene sling fabric – all specified for all-weather durability.
How do I choose the right material for my market?
Tell us about your market position and customer base, and we will recommend the material and finish that best fits your climate and price segment.
Are the cushions waterproof and UV-resistant?
Covers are water-repellent polyester and the foam cores are quick-dry; all fabrics are UV-tested for 500+ hours of sunlight exposure.
Can the furniture stay outside all year round?
Frames and wovens are all-weather; we recommend covers or indoor storage for cushions during long wet seasons.
How much weight can your sun loungers support?
Standard loungers carry up to 150 kg; reinforced frames can be engineered for 180 kg or more.
What is PE rattan and how does it age outdoors?
PE rattan is UV-stabilized polyethylene weave that resists fading and cracking through years of outdoor exposure.
Do you use FSC-certified wood?
FSC-certified teak and acacia are available for orders that require certified timber.
Are your fabrics fade-resistant?
All upholstery fabrics are solution-dyed or UV-treated with grade 4-5 color fastness.
What frame finishes are available?
Powder coating in standard black, grey, white and brown, plus custom RAL colors for volume orders.
Can the furniture be used in coastal salty environments?
Yes – marine-grade powder coating and 316-grade stainless hardware are offered for coastal projects.
What is the fire-safety performance of the cushions?
Fabrics meeting UK BS 5852 and US CA TB 117 fire standards are available on request.
Do glider and rocker mechanisms rust?
They use sealed or stainless bearings; with normal care they stay smooth in outdoor use.
Are glass tabletops tempered?
All glass tops are tempered safety glass, 5-8 mm thick depending on the table.
Can I get material samples before ordering?
Yes – swatch books of rattan, fabric and frame finishes ship on request.
What is the difference between your product tiers?
Good/Better/Best tiers differ in frame gauge, weave density and cushion density; we quote per tier.
Do you make modular sectional sofa sets?
Yes, modular corner sets are a core category with interchangeable modules.
Are replacement cushions available in different colors?
Cushion covers can be ordered in any fabric from our swatch range.
How do I care for and clean the furniture?
Mild soap and water for frames and wovens; removable covers follow the care label; avoid pressure washers on stitching.
Customization & OEM/ODM
Do you offer OEM/ODM service?
Both – OEM production from your design files, or ODM from our 50+ annual in-house designs with your branding.
Can I customize the color and fabric?
Frame powder-coating and cushion fabrics can be selected from our standard swatches or matched to your Pantone reference.
Can I add my logo to the products and packaging?
Yes – laser engraving, woven labels, hangtags and custom carton printing are all available.
What is your sample development process?
Send a sketch or reference, we quote, a prototype is made in 7-10 days, then revised until you approve.
How long does a custom sample take?
Typically 7-10 days for standard constructions; new molds or mechanisms take 15-25 days.
Do you charge for custom samples?
Sample fees apply and are refundable against the corresponding bulk order.
Can you develop from an actual sample I send you?
Yes, we reverse-engineer from physical samples with full measurement sheets.
Is there a MOQ for custom designs?
Custom colorways start at 100 pcs per item; full custom structures are quoted case by case.
Can you develop an alternative to a design I reference?
We can develop functionally similar alternatives without infringing protected designs.
Do you sign NDAs for custom projects?
Yes, signing an NDA before design exchange is our standard practice.
Can I customize packaging for e-commerce?
Yes – color boxes, mail-order cartons and EPE padding engineered for online shipping channels.
Do you offer market-exclusive designs?
Exclusive designs are available for qualifying annual volumes.
Can product dimensions be customized?
Dimensions can be adjusted within structural limits; we advise on stability and container loading impact.
Who owns the tooling for custom molds?
Tooling paid by the buyer belongs to the buyer; we store it free of charge between orders.
Orders & MOQ
What is your MOQ?
In-stock items: 1 piece. Production orders: 30-100 pieces depending on the product.
Can I mix different items in one container?
Yes, mixed-container loading across categories is welcome, and we optimize the loading plan for you.
Do you accept sample orders?
Yes, samples ship within 7 days of confirmation.
Can I order below the MOQ?
Below-MOQ orders are possible with adjusted pricing or through our in-stock program.
How do I start an order?
Confirm models, quantities and terms, we issue a PI, 30% deposit starts production.
Can I place a trial order first?
Yes, trial orders are a common way to test your market before container volume.
Do you support drop shipping?
Our core model is B2B bulk supply; small special projects are considered case by case.
Can orders be split into multiple deliveries?
Yes, staggered shipments can be planned against your sales calendar.
What happens if an item is out of stock?
We quote the next production window or suggest an in-stock equivalent.
Do you have a stock program for repeat buyers?
Yes, fast-moving items are kept in stock for smaller repeat orders.
How are order changes handled during production?
Changes before cutting are free; after cutting, any cost impact is confirmed in writing first.
Can you print my barcodes on the cartons?
Yes, barcode and ASN labels are printed to your retail requirements.
Do you attend trade fairs?
We exhibit at CIFF Guangzhou and the Canton Fair; showroom visits in Hangzhou are welcome anytime.
How do I get a quotation?
Send your item list and quantities through the contact page – quotes return within 24 hours.
Payment & Pricing
What payment terms do you accept?
T/T (30% deposit, 70% against B/L copy) is standard; L/C at sight is available for larger orders.
Do you accept PayPal or credit cards?
PayPal is accepted for sample orders only; bulk orders go by bank transfer or L/C.
Do prices include tax?
Export prices are tax-free; duties at destination are the buyer’s responsibility.
How long are your quotations valid?
Standard validity is 30 days; in volatile raw-material periods we confirm validity on each quote.
Do you offer volume discounts?
Tiered pricing applies per container, and annual contracts earn better rates.
What currency do you invoice in?
USD as standard; EUR is available for European partners.
Are sample fees refundable?
Yes, sample fees are refunded against the corresponding bulk order.
When is the balance payment due?
Against the scanned B/L copy, before original documents are couriered.
Can you quote CIF or DDP to my port?
Yes – FOB Ningbo/Shanghai is standard; CIF and DDP are quoted on request.
How do exchange rate changes affect pricing?
Quotes are fixed in USD; we flag major currency movements before order confirmation.
Is payment required before production starts?
The 30% deposit starts production; the balance is settled before shipment documents.
Are bank charges included in the price?
Each side bears its own bank charges; intermediary fees, if used, are billed separately.
Production & Lead Time
What is your typical production lead time?
25-40 days after deposit receipt and final sample approval, depending on order volume.
Can you expedite urgent orders?
Yes, priority scheduling is available for a modest surcharge when capacity allows.
What is your production capacity?
A 15,000 m2 facility with 120 skilled workers, producing at container-level monthly volume with peak surge capability.
When does the lead time clock start?
From deposit receipt plus final sample and specification confirmation.
How do I track my order progress?
Your sales contact sends photo and video updates at material, mid-production and pre-shipment stages.
When is your busiest production season?
March-June for Northern Hemisphere summer programs – early booking is recommended.
Can production be scheduled around my sales season?
Yes, staggered production plans are aligned to your launch calendar.
Do you support blanket orders with call-off schedules?
Yes, blanket orders with periodic call-offs are supported for repeat items.
What happens if my order is delayed?
Delays caused by production accidents are compensated in accordance with the contract.
Do you produce during Chinese holidays?
Production pauses at Chinese New Year; we advise pre-shipping or early ordering around it.
Is quality control reduced during peak season?
No – the same AQL inspection flow runs year-round without reduction.
Can I visit the factory during production?
Yes, Hangzhou factory visits are welcome; virtual factory tours are also available.
What information do you need to confirm a lead time?
Item list, quantities, customization level and destination port.
Quality & Warranty
What quality inspections do you perform?
Raw-material inspection, in-process checks and final AQL sampling before packing.
What warranty do you offer?
A 2-year structural warranty on frames and 1 year on fabrics and cushions under normal use.
What certifications do you have?
ISO 9001 and BSCI; product test reports such as EN 581 and REACH are available on request.
Can I send a third-party inspector?
Yes, SGS, BV and TUV pre-shipment inspections are welcome.
How do you handle defects found after delivery?
Photo-based claims are settled with replacements or credit within one production cycle.
Do you test furniture strength and durability?
Frames are tested to EN 581 static and fatigue requirements.
Is the packaging suitable for e-commerce shipping?
Mail-order packaging is engineered with drop tests for online channels.
Can I get test reports before ordering?
Yes, existing reports are shared immediately and new tests can be arranged per order.
How consistent is the color between orders?
Powder-coat and fabric batches are color-controlled within commercial tolerance against RAL standards.
Do you inspect incoming raw materials?
Yes, rattan, foam and fabric batches are inspected against specification on arrival.
What AQL level do you use for final inspection?
AQL 2.5 for major defects as standard; tighter levels by agreement.
Can a golden sample be retained for repeats?
Yes, approved samples are retained and referenced for every repeat order.
Shipping & Logistics
What shipping terms do you support?
FOB Ningbo/Shanghai as standard; CIF, EXW and DDP can be arranged.
How many pieces fit in a 40ft container?
Typically 180-260 sets depending on the product; we provide an exact loading plan per order.
Do you ship LCL for small orders?
Yes, trial and small orders ship LCL through consolidators.
What shipping documents do you provide?
Commercial invoice, packing list, B/L, CO/FORM-E and any required test reports.
Can you ship to my nominated freight forwarder?
Yes, we work smoothly with your designated forwarder.
How is furniture packed for sea freight?
Multi-layer EPE and cartons, with glass and panels crated and containers strapped.
Do you provide container loading photos?
Yes, loading photos and video are standard for every container.
What are your main loading ports?
Ningbo and Shanghai, both within 3 hours of our Hangzhou facility.
Can you arrange door-to-door delivery?
DDP door delivery can be quoted for supported destinations.
How long does sea freight take to the US or EU?
Around 25-35 days to the US West Coast and 30-40 days to Northern Europe, per sailing schedule.
Can you consolidate with my other suppliers?
Yes, your forwarder can consolidate and we coordinate the loading window.
Is export crating ISPM-15 compliant?
Yes, all wood crating is ISPM-15 heat-treated and stamped.
Who books the vessel?
Under FOB the buyer books; under CIF/DDP we book and cover the freight.
After-sales & Support
How do you handle damaged goods?
Photo-based claims are settled with replacements or credit within one production cycle.
Do you provide spare parts?
Yes, replacement cushions, hardware and rattan kits are available at cost.
How fast do you respond to inquiries?
Every inquiry is answered within 24 hours; urgent issues get a same-day response.
Will I have a dedicated contact for my account?
Yes, one sales engineer owns your account end to end.
Do you provide product training for my team?
Assembly guides, care manuals and video support are provided with orders.
Can I re-order the exact same specification later?
Golden samples and specifications are retained for exact repeat orders.
How are warranty claims supported?
A structured claim form with photo evidence; parts ship with your next order or by air when urgent.
How do I reach support during Chinese holidays?
Emergency contacts are shared before each holiday and email stays monitored.
