Frequently Asked Questions

Products & Materials

What materials do you use for your outdoor furniture?

How do I choose the right material for my market?

Are the cushions waterproof and UV-resistant?

Can the furniture stay outside all year round?

How much weight can your sun loungers support?

What is PE rattan and how does it age outdoors?

Do you use FSC-certified wood?

Are your fabrics fade-resistant?

What frame finishes are available?

Can the furniture be used in coastal salty environments?

What is the fire-safety performance of the cushions?

Do glider and rocker mechanisms rust?

Are glass tabletops tempered?

Can I get material samples before ordering?

What is the difference between your product tiers?

Do you make modular sectional sofa sets?

Are replacement cushions available in different colors?

How do I care for and clean the furniture?

Customization & OEM/ODM

Do you offer OEM/ODM service?

Can I customize the color and fabric?

Can I add my logo to the products and packaging?

What is your sample development process?

How long does a custom sample take?

Do you charge for custom samples?

Can you develop from an actual sample I send you?

Is there a MOQ for custom designs?

Can you develop an alternative to a design I reference?

Do you sign NDAs for custom projects?

Can I customize packaging for e-commerce?

Do you offer market-exclusive designs?

Can product dimensions be customized?

Who owns the tooling for custom molds?

Orders & MOQ

What is your MOQ?

Can I mix different items in one container?

Do you accept sample orders?

Can I order below the MOQ?

How do I start an order?

Can I place a trial order first?

Do you support drop shipping?

Can orders be split into multiple deliveries?

What happens if an item is out of stock?

Do you have a stock program for repeat buyers?

How are order changes handled during production?

Can you print my barcodes on the cartons?

Do you attend trade fairs?

How do I get a quotation?

Payment & Pricing

What payment terms do you accept?

Do you accept PayPal or credit cards?

Do prices include tax?

How long are your quotations valid?

Do you offer volume discounts?

What currency do you invoice in?

Are sample fees refundable?

When is the balance payment due?

Can you quote CIF or DDP to my port?

How do exchange rate changes affect pricing?

Is payment required before production starts?

Are bank charges included in the price?

Production & Lead Time

What is your typical production lead time?

Can you expedite urgent orders?

What is your production capacity?

When does the lead time clock start?

How do I track my order progress?

When is your busiest production season?

Can production be scheduled around my sales season?

Do you support blanket orders with call-off schedules?

What happens if my order is delayed?

Do you produce during Chinese holidays?

Is quality control reduced during peak season?

Can I visit the factory during production?

What information do you need to confirm a lead time?

Quality & Warranty

What quality inspections do you perform?

What warranty do you offer?

What certifications do you have?

Can I send a third-party inspector?

How do you handle defects found after delivery?

Do you test furniture strength and durability?

Is the packaging suitable for e-commerce shipping?

Can I get test reports before ordering?

How consistent is the color between orders?

Do you inspect incoming raw materials?

What AQL level do you use for final inspection?

Can a golden sample be retained for repeats?

Shipping & Logistics

What shipping terms do you support?

How many pieces fit in a 40ft container?

Do you ship LCL for small orders?

What shipping documents do you provide?

Can you ship to my nominated freight forwarder?

How is furniture packed for sea freight?

Do you provide container loading photos?

What are your main loading ports?

Can you arrange door-to-door delivery?

How long does sea freight take to the US or EU?

Can you consolidate with my other suppliers?

Is export crating ISPM-15 compliant?

Who books the vessel?

After-sales & Support

How do you handle damaged goods?

Do you provide spare parts?

How fast do you respond to inquiries?

Will I have a dedicated contact for my account?

Do you provide product training for my team?

Can I re-order the exact same specification later?

How are warranty claims supported?

How do I reach support during Chinese holidays?

More Questions? Contact Us